FREE Shipping Details
Free Shipping on website orders over $75.00. Orders under $75. We will ship for a flat rate of $7.95 in the Continental United States. Please call for shipping information to other locations. There is no extra "handling fee" fuel surcharge, or any other hidden charges.

Delivery Details
Products are customarily shipped via UPS, FedEx or local carrier. Delivery time is typically 2 to 5 business days from the time of order. Items may be shipped directly from the manufacturer in order to save time and cost. When orders are for multiple items, you may receive multiple packages.

Orders are delivered to physical addresses only. You are responsible for providing the correct shipping address. Check information carefully to avoid unforeseen delivery delays.

You may arrange to ship your order to another address, such as a care home, parent's home, etc. if you are purchasing for someone else.

Note to Care Homes, Assisted Living Facilities and Independant Living Facilities: You can establish accounts to bill individual families directly. Call us for details.

Privacy Policy
All information provided by customers is used solely for processing, confirmation and shipping of orders. We do not sell, rent, loan, trade or lease information collected, including e-mail lists. Any and all information collected is kept strictly confidential.

Payment
Dependable Daughter accepts payments through Paypal. All prices are in U.S. dollars.

Return Policy
On receipt of your order, please check your purchases carefully. Verify that the size, color and style are what you ordered. If we have made an error, we will correct our error as quickly and efficiently as possible at no additional charge.

Please note these simple guidelines:
1) All exchanges must be made within 10 days of receipt of product.
2) Products being exchanged must be in new condition, and in original packaging. For health and sanitary safety, no open packages may be returned.
3) If Dependable Daughter is in error on the original order that necessitated the exchange, we will pay shipping charges both ways (returning incorrect product and then shipping the correct product).
4) Call us, or e-mail us using the information listed on the contact page by clicking here.
5) A 15% restocking fee may apply.

You must contact us prior to sending back a return for refund, or return for exchange. We will issue you a return authorization (RA) number that must appear on the outside of the return box. We cannot accept shipments that do not have RA numbers listed on the box.

Thank you for your understanding, as this allows us to provide the most efficient customer service available.
You can contact us using either of the ways listed. For each way, please be prepared to provide:

- Your name, address, daytime telephone number
- Product name and size
- If you prefer a refund, credit or exchange
- If an exchange, please specify the product you want in exchange or ask for a sales consultant to help you choose

1) By Telephone: 1-888-822-3379
2) By e-mail: customer_service@shopdependabledaughter.com

Dependable Daughter recommends that any opened packages be donated to a Senior Center, Church or organization that provides incontinence supplies to those who cannot afford them. Most donations are tax deductible contact your tax consultant/preparer.